Privacy Policy
www.shopcrystala.com is owned and operated by CRYSTAL·A ("we," "us," or "our"). This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.shopcrystala.com (the "Site").
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically‑collected information as "Device Information."
We collect Device Information using the following technologies:
‑ "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier.
‑ "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal details), email address, and phone number. We refer to this information as "Order Information."
When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.
2. How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
‑ Communicate with you regarding your orders or customer service inquiries;
‑ Screen our orders for potential risk or fraud; and
‑ Provide you with information or advertising relating to our products (such as crystal jewelry and pet collars) in line with the preferences you have shared with us.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing campaigns).
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
‑ We use e‑commerce platforms and payment gateways (such as Shopify, Stripe, and PayPal) to power our online store and process secure transactions.
‑ We share your shipping address and contact details with logistics and courier partners (e.g., USPS, FedEx, DHL, and local postal services) strictly for order fulfillment and delivery.
‑ We may use Google Analytics or Meta Pixel to help us understand how our customers use the Site and to deliver relevant advertisements.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Your Rights (North American & International Visitors)
If you are a resident of California or other jurisdictions with applicable privacy laws (such as Canada's PIPEDA), you have rights regarding your personal data:
‑ Right to Access / Know: You have the right to request access to the personal data we hold about you.
‑ Right to Correct / Delete: You have the right to request that we correct, update, or delete your personal information.
‑ Right to Opt‑Out / Do Not Sell My Personal Information: We do not sell your personal information for monetary consideration. However, to the extent that sharing data with third‑party advertising partners constitutes a "sale" or "sharing" under applicable state laws, you have the right to opt‑out.
‑ International Data Transfers: Please note that your information will be transferred outside of your home region, including to servers located in the United States, Canada, and other international data centers, for processing and storage.
To exercise any of these rights, please contact us at support@shopcrystala.com.
5. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. Security
We maintain reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, modification, or disclosure. However, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure.
7. Cookies and Similar Tracking Technologies
Cookies are small text‑based data files stored on your computer or mobile device when you visit web pages. We use both first‑party and third‑party cookies, pixel tags, and log‑file tracking on our Site.
‑ Strictly Necessary Cookies: Required for basic website operation, order processing and security functions; these cannot be switched off within our systems.
‑ Performance & Analytics Cookies: Used via Google Analytics to measure visitor traffic, page interactions and marketing performance. These collect anonymized device and browsing data.
‑ Advertising & Targeting Cookies: Deployed by Meta Pixel and other advertising partners, used to deliver relevant interest‑based advertisements and measure ad campaign effectiveness.
You can manage, reject or delete cookies through your individual browser settings. Please note that disabling certain cookies may impact some website features and functions. You may also opt‑out of interest‑based third‑party advertising by visiting industry opt‑out websites. We do not control third‑party cookie‑setting behaviour from analytics and advertising providers.
8. Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
10. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a request or complaint, please contact us by email at support@shopcrystala.com.